Corona-Virus UPDATE 08-06-2020
Feenstra postpones the start of the sailing season!
At the press conference on June 3, it was announced by Prime Minister Rutte that the holiday season may slowly start again after June 15. With this positive news, we continued to prepare for the start of our sailing season, taking into account the measures in force. Your health and that of our crew members are paramount. That is why we ask for your patience, because we want to make sure that everything is well organized and that we can offer you a safe and carefree holiday. For the time being, we strive to welcome you back on board our ships from 12 July.
Despite this positive news, we unfortunately had to decide to cancel all trips with departures up to and including 11 July 2020 and due to the situation in the countries on the Danube, we also had to decide to cancel all Danube cruises.
We understand that canceling these cruises is a disappointment to anyone looking forward to their vacation, but in these exceptional times, your and our health is paramount. In any case, we count on your understanding.
What can you expect from us?
We are currently informing all affected customers via email and telephone that we must cancel their holiday. This does not mean that you have lost your money! You will receive a Corona voucher with SGR guarantee from us. You can also rebook to another trip with a departure in 2020!
We ask for your understanding that our reservation department is overloaded. So if not strictly necessary, we kindly request you not to call us and wait for our notification. This gives us the opportunity to inform you, or your travel agency, personally. This can take some time due to the amount of cruises canceled.
Relaxed conditions for final payment:
Many of you contact us to ask if they need to make the remainder in these uncertain times. Although the current situation does not relieve you from your payment obligation, uncertain times do require a relaxation of the conditions. That is why we temporarily adjust our term for the final payment from 6 weeks to 3 weeks before departure.
Not booked directly with Feenstra?
Did you not book directly with Feenstra, but with a travel agency or independent travel agent and do you have any questions? Please contact the party where you booked your trip. Conditions regarding payments and rebooking may in that case deviate from the above.
We will keep you informed of further developments,
Stay healthy and watch each other!
Management and employees
FEENSTRA RIJN LIJN B.V.