Disclaimer & privacy

Privacy Statement

Feenstra Rijn Lijn attaches a lot of importance to personal data protection. This Privacy Statement is aimed at providing clear and transparent information on how we handle personal data.

We do everything possible to guarantee your privacy and, therefore, treat personal data with care. Feenstra Rijn Lijn complies with the applicable laws and regulations in all cases, including the General Data Protection Regulation. In any case, this means that we:

  • Process your personal data according to the purpose(s) for which it has been provided, which purpose(s) and type of personal data are described in this Privacy Statement;
  • Limit the processing of your personal data to the minimum information that is required for the purposes for which it will be processed;
  • Request your explicit permission if we need to do so for the processing of your personal data;
  • Have taken appropriate and organisational measures to guarantee the security of your personal data;
  • Do not pass on personal data to third parties, unless this is required in order to carry out that for which it has been provided;
  • Are aware of your rights regarding personal data, will bring them to your attention and will respect them.

    As Feenstra Rijn Lijn we are responsible for the processing of your personal data. If after reading our Privacy Statement, or in a more general sense, you have any questions or would like to contact us, please do so via the contact details at the bottom of this document.

    Personal data we collect

    At Feenstra Rijn Lijn we collect and process the customers’ and suppliers’ personal data for the following purposes:

    If you make a booking with Feenstra Rijn Lijn

  • Gender, first name, prefix, surname and date of birth of both the lead passenger and all those travelling with them;
  • Address details (street, house number, postcode and town/city) of the lead passenger; Contact details of the lead passenger: telephone number(s) and e-mail address;
  • Relevant medical information and special requirements provided by you such as a diet or relating to a disability (preferences and essentials for your booking);
  • Telephone number and (if applicable) name of someone at home we can contact in the event of an emergency. You are responsible for informing the person(s) in question that we have their details.

    In some cases, the following additional information is required:

  • If you sail on the Danube, you will be asked for your passport details (we never need your social security number);
  • If you use mobility aids when travelling (such as a walking frame or wheelchair), we may ask you to fill in a form and provide information about the aid(s) in question;
  • Your bank account details if, for example, a refund has to be made in connection with a failure or complaint;
  • If a booking includes children, we will ask for written statement from the parent(s). In a number of cases, a copy of the parent or guardian's passport will be required.

    If you register for this newsletter

  • E-mail address;
  • Gender, first name, prefix, surname.

    If you register to receive information (advertising) by post

  • Gender, first name, prefix, surname;
  • Street, house number, postcode and town/city.

    If you take part in our trade fair promotion

    Personal data such as your name, telephone number, e-mail address and further information provided by you when taking part in our trade fair promotion.

    If you contact us

    Personal data such as your name, telephone number, e-mail address and other information provided by you when you, by whatever means, contact us.

    If you visit our website

    Functional cookies: such as session and login cookies to store session and login information.

    Analytical cookies: to gain insight into visits to our website based on information about visitor numbers, popular pages and topics. This helps us to better align our communication and the information we provide to the needs of our website visitors. We cannot see who visits our websites or from which PC the visit takes place.

    CraftSessionId Expires after the browser is closed; necessary for the website visit. Google Analytics

    We use Google Analytics to improve the quality of the site. The data we store for this is anonymous and we do not share it with other users of Google Analytics or Google services. IP addresses are also masked. Below is an explanation of the different cookies:

    _ga Expires after 2 years; to distinguish between users.

    _gid Expires after 24 hours; to distinguish between users.

    _gat Expires after 1 minute; to limit requests to the Analytics server.

    HotJar

    HotJar is also a tool that improves the performance of the website and also stores visitor information. This data is anonymous, and we do not share it with other HotJar users. Below is an explanation of the different cookies:

    __hstc Expires after 2 years; to distinguish between users. __hssc Expires after 30 minutes; to follow a user's session. __hssrc Expires when the browser is closed; to start a surfing session on Feenstrarijnlijn.nl. __hjIncludedInSample Expires after 1 year; this session cookie tells HotJar whether the session is used as a sample.

    The processing of personal data:

    We process personal data provided by you for the following purposes.

    To contact you

    We use your details (street, house number, postcode and town/city), telephone number and e-mail address to contact you if:

  • You have made a booking;
  • You have requested information from us;
  • You have registered for this newsletter;
  • You have taken part in a competition;
  • You have submitted a complaint.

    To arrange the trip you have booked

    We use your personal data to confirm and arrange the trip you have booked.

    The following details will be used for this:

  • Gender, first name, prefix, surname and date of birth of both the lead passenger and all those travelling with them;
  • Relevant medical details and special requirements provided by you such as a diet or in relation to a disability;
  • Additional details provided by you regarding your mobility and/or health.

    Personal data of your travel companions

  • We will use third-party personal data provided by you; for example, of people on your booking because you are going on holiday together.
  • If you provide the personal data of third parties, you have to be sure that they agree to this and that you may provide this information. If applicable, also make sure that they understand how we may use their personal data.

    Processing of personal data of prospects, stakeholder- or lobby contacts and/or interested parties

    Feenstra Rijn Lijn processes the personal data of prospects, stakeholder/lobby contacts and/or interested parties for the following purpose(s):

  • To provide information in the form of newsletters and/or targeted contact.

    The basis for this personal data is:

  • Oral permission, provision of business card;

    Feenstra Rijn Lijn may request the following personal data from you for the above purpose(s):

  • First name, prefix, surname;
  • Telephone number, e-mail address.

    Processing of employees’ personal data

    Feenstra Rijn Lijn processes employees’ personal data for the following purpose(s):

  • The performance of the employment contract.

    The basis for this personal data is:

  • The employment contract.

    Feenstra Rijn Lijn may request the following personal data from you for the above purpose(s):

  • First name, prefix, surname,
  • Street, house number, postcode and town/city;
  • Telephone number(s), e-mail address;
  • Date of birth;
  • Salary details;
  • Copy of ID;
  • Social security number;
  • Bank details.

    Provision to third parties

    We may give the information you provide to third parties if this is necessary to fulfil the purposes described above.

    Purposes for which we use a third party:

  • To take care of the website’s internet environment;
  • To arrange your trip on board the ships;
  • To provide the financial administration;
  • To send the brochure and invitations;
  • To create newsletters and invitations.

    We never pass on personal data to other parties with whom we have not concluded a processing agreement. Needless to say, we make the necessary agreements with these parties (processors) to guarantee the safety of your personal data. Moreover, we shall not give the information you provide to third parties unless we are legally required and permitted to do so. An example of this is a request to provide personal data to the police in the context of an investigation. We are required to cooperate in such cases and also to provide this information. In addition, we may share personal data with third parties if you give us written permission to do so.

    Within the EU

    We do not provide personal data to parties located outside the EU.

    Minor children

    We only process the personal data of minor children (persons under the age of 16) with the written permission of the parent/carer or legal guardian.

    Storage period

    Feenstra Rijn Lijn does not store personal data for longer than is needed for the purpose for which it has been provided or is required under the law.

    Security

    We have taken appropriate technical and organisational measures to protect your personal data against unlawful processing. This includes the following:

  • All persons that can learn of your personal data on behalf of Feenstra Rijn Lijn are bound to secrecy with respect thereto.
  • We use a username and password on all our systems;
  • We pseudonymise and encrypt personal data if there is cause to do so;
  • We make backups of the personal data in order to be able to restore them in the event of physical or technical incidents;
  • We test and evaluate our measures regularly;
  • Our employees are informed of the importance of protecting personal data.

    Rights regarding your details

    You have the right to see a copy of the personal data we have received from you and to have it amended or removed. In addition, you may notify us if you do not wish us or one of our processors to process your personal data, or aspects thereof. On your instructions, we will also transfer the information you have provided to yourself or directly to a third party. We may ask you to provide proof of your identity before we can comply with the above requests.

    If we process your personal data on the basis of your permission, you always have the right to withdraw this permission.

    Complaints

    If you have a complaint about the processing of your personal data, please contact us directly. We will, of course, be very sorry if we are unable to find a solution together. You always have the right to submit a complaint to the Dutch Data Protection Authority, which is the supervisory authority when it comes to privacy protection.

    Questions

    If you have any questions or comments regarding our Privacy Statement, please do not hesitate to contact us.

    Contact details

    Feenstra Rijn Lijn Rijnkade 12 6811 HA ARNHEM Tel: 026-4452805 E-mail: info@feenstrarijnlijn.nl

    General

    No rights can be derived from, nor claims be made on the basis of the content of this website. Although we try to take the greatest possible care in compiling the content of this internet site, there is a chance that, after a while, certain information is outdated or no longer accurate. Feenstra Rijn Lijn is not liable for any damage that may arise from the use of the information on the site created by Feenstra Rijn Lijn. In addition, Feenstra Rijn Lijn rejects all liability for damage resulting from use of this information or information to which links on this/these site(s) refer(s). The information on this site may by changed without warning. Feenstra Rijn Lijn gives no guarantees with regard to the nature and the content of the information on the site and is not liable for the contents of this information, nor for the consequences of its use. Feenstra Rijn Lijn explicitly rejects any liability for damage resulting from access or use of the site. In addition, no guarantee is given that the site will work without error or interruption. References or links to other sites or sources that are not the property of Feenstra Rijn Lijn are only included for the information of the site user. Feenstra Rijn Lijn is not responsible for the availability of these sites or sources. Feenstra Rijn Lijn accepts no liability whatsoever for the content, advertisements, products or other items on such sites or sources or their availability. Feenstra Rijn Lijn is not liable for any form of damage or loss caused by or related to use of or reliance on the content, goods or services offered on such sites or sources.

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