Frequently Asked Questions

If you have selected a trip you can make a booking in different ways. You can call us during office hours (Mon-Fri: 9:00 am - 5:30 pm and Sat: 9:30 am - 3:30 pm) on 0031-(0)26-445 2805. Or you can make the booking online on our website.

In accordance with the ANVR Traveller Terms you provide all information about yourself and the travellers you have registered that may be important for concluding or performing the agreement before concluding the travel agreement. You must also state the details of your own physical and mental condition and that of the travellers you have registered that may be important for the proper execution of the trip.

You will receive a confirmation email within a few minutes of booking. Here you can see what you have booked. Did you not receive an email? Take a look at your unwanted email, or contact us. You will receive the invoice by post a few days later. Do you prefer to receive your documents digitally? That is also possible, contact us about this and we will create a My Feenstra account for you.

Yes, the availability is displayed real-time (immediately). In the price table of the specific cruise you can see what the different colour accommodations mean.

Accommodations that are on request / in option are not available in principle. In most cases these accommodations are fixed for groups or another travel organization. Do you want to book an accommodation on request / in option? Please contact us. We can work with you to see if there are still possibilities for this.

The Dutch law that stipulates that consumers have a trial period of 14 working days makes an exception to travel and is therefore not applicable here.

If desired, you can be placed on a waiting list. This is entirely without obligation. If the trip and accommodation you want becomes available again, we will contact you. You can then decide to book the trip or to cancel it. We cannot guarantee that a waiting list will ultimately be approved.

Change or cancel a trip? That is possible, the main booker can contact Feenstra Rhine Line by telephone. If your booking is made through the travel agency, you should contact your travel agency.

If you wish to report a change, we will try to honour your request to the extent that this is within our capacity. In some cases it may happen that a change fee of € 50,- is charged when communicating a change, see also the additional conditions of Feenstra Rhine Line.

Cancellations must be communicated at all times and are handled in accordance with the ANVR Traveller Terms §1, Article 9 and the additional conditions of Feenstra Rhine line. Cancellations outside office hours will be processed on the next working day. It is not possible to cancel a booked trip free of charge.

See also the ANVR Traveller Terms and the additional terms and conditions of Feenstra Rhine Line.
https://www.anvr.nl/DownloadItem/TravellerTerms_2020.pdf https://feenstrarhineline.com/aanvullende-voorwaarden-van-feenstra-rijn-lijn/

We advise you to take out good travel luggage, accident and cancellation insurance.

The travel duration is stated in whole days. Despite the possibility that, for example, you will depart late in the evening and / or return early in the morning, these days still count towards the total travel time. This is stated in this way in connection with the travel insurance to be taken out.

The travel duration is stated in whole days. Despite the possibility that, for example, you will depart late in the evening and / or return early in the morning, these days still count towards the total travel time. This is stated in this way in connection with the travel insurance to be taken out.

The cabins on board often have the facilities, but not always the size of a hotel room. On the ship information page you will find a brief description of the ships. It would be going too far to accurately describe all cabins per ship and per deck. But when you book an accommodation, you can always ask for additional information. This way you come on board with the right expectations.

You can divide special wishes into preferences and essences. Preferences are simple wishes that are made known when booking. If possible we try to comply with this, but you cannot derive any rights from this. This is different with essences. Then your wish is so essential that the travel agreement will only be concluded by us if it is certain that this wish can also be met.

Would you rather eat salt-free, low-fat, fat-free, sugar-free or vegetarian food? Then state this wish when booking. If you want or need to follow a diet, submit your diet list in advance. The costs for a diet or meal preference are € 4 per person per day . You pay for this on board at the end of the voyage. Feenstra Rhine Line cannot accept responsibility for the implementation, quality and response to your dietary requirements.

Unfortunately, ships are often not well equipped for the disabled and the staff is also not trained for medical services. Strict safety regulations apply on board. Emergency procedures must be carried out quickly and correctly. As a result, we reserve the right to exclude travellers from (further) participation in the trip if a disability appears to be an obstacle to their implementation. Often ships are not well equipped for the disabled and the staff is also not trained for medical services. For groups of disabled persons (only under adequate supervision) you must always contact us in advance.

For use ashore only
The safety of our passengers on board is paramount to us. Even if you are less mobile, we must be able to guarantee your safety. That is why, unfortunately, we must limit the inclusion of aids such as walking frames, walkers and wheelchairs. Therefore state this immediately when booking. You must request to bring your own walker or wheelchair and this is only permitted in very limited quantities. You need written permission for this. The walking frame, walker or wheelchair must be foldable.

For the sake of clarity: the use of a walker or wheelchair on board is not permitted. You must therefore be able to move on board without these aids. On shore you can of course use a walker / wheelchair. Walkers can also be rented from us for € 5 (expect on the Crucestar and Monarch Countess). You can then use it the entire trip, ashore. You must also state this when booking.

The mentioned passage prices are based on full service on board. This means not only the regular meals, but also a regular cup of coffee or tea, sometimes accompanied by some refreshments. Would you like to know more about the meals? Then look on the page of the ship you are traveling with. With every trip a stylish Captain's or Farewell's Dinner is served. A special evening on which you will be pampered even more, including a delicious glass of wine, offered by your captain. Regardless of which cruise you choose, you will not lack anything on board.

Included in the passage price

• Transport by ship according to the travel program
• The cost of accommodation
• The cost of all meals
• Coffee and tea at the usual times
• Taxes and other levies on the stay

Not included in the passage price
Mandatory additional costs:
• Contribution SGR at € 5 p.p.
• Contribution to Calamity Fund € 2.50 (per booking up to a maximum of 9 people)
• Possible fuel surcharge
Optional costs:
• Costs for border documents
• Additional costs of diet meals
• Expenses of a personal nature, such as drinks from the bar and during meals
• Insurances
• Excursions, unless stated otherwise
• Prenight
• Any change costs at € 50.00

Yes, the prices are per person and based on full occupancy of the accommodation .

Feenstra Rhine Line does not charge any reservation or administration costs. When you book through a travel agency, the travel agency can charge you for these costs.

Do you want to stay in a cabin alone, but there is no single cabin available? Depending on the ship and deck type , it is possible to reserve a 2-person cabin against a surcharge of 30% to 50% of the vacant space. Two persons who book a 3-person cabin pay 35% of the unoccupied space per person. Please contact us for the possibilities.

When booking travel online and you can choose to post (to) pay , or online payment (on). With online payments you can pay via iDEAL (only in The Netherlands), credit card (Visa and MasterCard ) and Bancontact (only from Belgium). If you have chosen to pay afterwards, after receiving the invoice you can transfer the payment to us yourself.

We require a deposit of 15% of the travel sum plus the costs of any insurance policies taken out. If you book more than 6 weeks before departure, you must pay us immediately after receiving the invoice. The remaining amount must be received by us no later than six weeks before departure. You will not receive a new invoice for this. You must pay the full travel sum in one go if you book a cruise within six weeks of departure. You can find the amounts to be paid on your invoice.

Due to rising costs and major staff shortages at the transport companies, we unfortunately cannot offer you Taxi Direct Service this year

Belgian guests can use bus transport to and from Antwerp for most cruises. You can book this transfer for € 175 per person. On cruises where the departure is in the morning, you will be picked up the day before departure at 6:00 PM and get the evening early boarding for free. If the embarkation of a cruise is in the afternoon, we will pick you up on the day of departure. For cruises that start and/or end with a bus transfer, it is not possible to use the transfer to and from Belgium.

Of course it is also possible to come to Arnhem by public transport. We advise you to take a taxi from the station to the quay. There are enough taxis at Arnhem Central Station to take you to the quay. Do you want to go on foot? Depending on the berthing place you can walk to the ship in about 30 to 45 minutes.

In the Rozet car park on Langstraat 10 in Arnhem, it is possible to park your car for approximately € 17,80 per day (price 2023) during the cruise. Opening hours: drive in: Sunday / Thursday 06.30 - 23.30 pm, Fridays and Saturdays, 6:30 a.m. to 1:00 pm. Exiting: 24 hours a day, 7 days a week.

Many of our passengers are waved off by friends and family. Great! They are welcome on board for a cup of coffee. We would like to ask you to limit the no. of people who come to see you off to a maximum off two as we have limited space on board. We hope you understand. We would like to ask those who see you off (or pick you up) to park their car in the designated parking spaces and not for the ship, in order to keep the road clear for other traffic.

For journeys where the ship does not depart from Arnhem, we can reserve a room in a hotel for you . The hotel stay is based on availability and the costs are on request. The costs must be paid to the hotel.

For some cruises it is possible to book a prenight (boarding after 8 PM). This extra night, including breakfast, costs € 40,- p.p. If you want to make use of this, please notify us when booking.

After paying the total travel sum you will receive your travel documents approximately 8 days before departure. These are all sent to the lead booker. Have you not received any travel documents 5 days before departure ? Please contact us.

Your travel documents state when we will welcome you on board and where the ship is moored. On part of our sailings it is possible to embark the night before departure, you are then welcome on board after 8 p.m. For the extra night including breakfast we charge € 40,- per person including breakfast.

On board the ships there is no weight limit for your luggage. If you travel by coach to the ship , you may take 1 suitcase (max. 20 kg) and 1 carry-on bag per person.

In exceptional cases (only in consultation with us) it is sometimes possible to bring your luggage on board earlier. Please contact us so that we can see what is possible.

In exceptional cases, Feenstra Rhine Line may be forced to cancel a trip due to extraordinary and unforeseen circumstances. Examples of such circumstances are extreme high/low water, natural disasters and pandemics or, in very rare cases, insufficient participation*. Travelers will be informed about this by Feenstra or their travel agency. In these cases paid travel sums will be refunded. The SGR contribution and any cancellation insurance taken out when booking are excluded from refund.

* A cruise will only take place once the minimum number of participants has been reached. This number is stated below and is also indicated in the brochure, in the price column for the relevant cruise, as well as on our website under the deck plan for the relevant cruise. If a cruise is cancelled, we will inform you:

• for cruises up to 6 days: no later than 7 days before departure
• for cruises longer than 6 days: no later than 20 days before departure

During the sailing season our office is also available outside office hours for urgent cases via telephone number: (026) 445 28 05. It is advisable to leave this telephone number with your family members and / or acquaintances.

Without having to pack your bags, travel from one interesting place to another. Sounds ideal right? A cruise ship is actually a floating hotel. During your trip we will inform you about the places we visit and what you can do there. You eat and drink comfortably on board. The crew will do everything to make your stay on board as pleasant as possible. They always take your wishes into account as much as possible.

If there are good reasons, Feenstra Rhine Line, the ship's captain or his deputy, may decide to change the sailing schedule.

For all voyages, a general smoking ban applies within the ship. Smoking on (parts of) the sun deck is still allowed.

For all journeys with a foreign destination, including Dutch journeys in which we visit foreign places, you need a valid travel document! Ask your municipality town hall for more information. But take note: a new passport or identity card has at least a week delivery time!

If you do not have Dutch nationality, it is advisable to ask your local authorities about the documents you need to make the journey.

This differs per ship. You can find information about this on the relevant ship pages. On board you can pay in any case with cash and often with a debit card or credit card ( MasterCard and Visa). On a number of ships you can use a type of card to which all your expenses are credited. At the end of the voyage you can pay the total of the expenses on board these ships in cash, by debit card or by credit card. There is no possibility to withdraw money on board by debit card. Excursions that in many cases have to be paid in cash. You can be informed about this when booking.

On board the ships you will be offered the opportunity to purchase a beverage package (with the exception of the Crucestar). In this way you already know in advance what you spend on drinks and you will not be faced with any surprises. You will receive more information about this with your travel documents. Purchasing a beverage package is not mandatory.

During our cruises we try to moor as close to the center as possible. However, this depends on the berth the harbor master assigns the ship. In some cities or villages it is not possible at all to moor the ship in or near the center. If you are less mobile, you will have to use public transport or a taxi to visit the center.

A river cruise is an adventure in itself. And the good thing is: you are not obliged to do anything and you can go your own way. There is a casual atmosphere and everything is organized. An evening of bingo, karaoke, or a quiz, just to mention something. On the farewell evening there is often live music and on longer journeys there is often a musician on board for a pleasant dance evening.

On most ships you can use the fitness equipment available. The Antonio Bellucci and the Salvinia have a sauna and whirlpool. On board the Monarch Countess you can enjoy an invigorating whirlpool on the sundeck.

People like to settle near the water. Very interesting cities have arisen along rivers, especially in Europe. And they are worth a visit. That is why we offer various excursions along the way for a beautiful view of the beautiful nature and the sights. A city walk led by a guide or a visit to a local wine cellar is also regularly organized. You can register on board, but the excursions will only take place if there is sufficient interest. Certain excursions such as bus tours and canal cruises also have a maximum number of participants, so make sure you book on time. Most excursions will be led by Dutch guides but as this is not always possible excursions may also be accompied by a German or English guide. Due to delays or other organizational reasons, it can sometimes happen that an excursion is changed or cancelled.

During the cruise we sometimes pass locks or bridges. In some cases, waiting time may arise at the lock, which causes the sailing schedule to be delayed and we arrive at our destination later. This allows planned excursions and/or visiting times to change.

A few bridges are so low that we have to lower everything onto the sun deck, and the sun deck cannot be used temporarily for safety reasons.

You can use the WiFi network on all Feenstra ships. (free or for a fee) It differs per ship where on the ship and in which country/area this can be received. The cabins on board are equipped with a television. The range of channels varies per ship. It is possible that no Dutch channels are received on board. In mountainous areas, while sailing and in locks, the WiFi and TV signal can be lost. This can vary from a few hours to sometimes a whole day.

It is not permitted to bring pets on board.

A cruise ship is in motion and movements cause noises. The water lapping against the ship, the arrival or departure of another ship, the monotonous hum of the engine or generator, or your fellow passengers. In general, these sounds are not experienced as disturbing. We do ask you to take into account that some noise is inextricably linked to your stay on board.

It often happens abroad that misunderstandings arise about the delivery of the correct medication. We therefore recommend that you bring your medicine passport so that every doctor or pharmacist understands which medication is involved.

Various crew members are trained in medical emergencies, but not as nurses. In the event of an emergency or an accident, the emergency services in the relevant country will of course be contacted.

That is possible. From the moment our new brochure appears, you can make a non-binding pre-booking for the following year. In other words; The brochure for 2023 was published in mid-December 2022. From that moment on, it is possible to make a pre-booking before departure 2024. You do this based on the 2023 program. Pre-bookings can be made until the end of August 2023.

Pre-booking is free of obligation, both for you and for us. You make a pre-booking based on the current brochure. You specify for which ship and destination you want to make a pre-booking and in which period. In addition, you specify for how many people you want to book and what the desired deck and accommodation type is. Your pre- booking is then archived on the date of arrival. As soon as we have a provisional sailing program for the new year, we will try to arrange all pre-bookings in accordance with your wishes. If we cannot fully meet your wishes, we will look for the most suitable alternative.

You can pass on a pre-booking by telephone to Feenstra. You can email us, or you can fill in a pre-booking form on board during your cruise.

Forgot something on board? Lost property is handed over to the Feenstra Rhine Line office in Arnhem. You can contact us during opening hours. We will then check for you whether the object you have forgotten has been found.
Lost property is stored for 6 months, after which it is destroyed.

In our Privacy statement you can read how we handle your data.
https://feenstrarhineline.com/privacyverklaring/

The annual brochure of Feenstra Rhine Line will be published in mid-September. The preliminary sailing program can often be found on our website from June / July.

For travel information or a new / existing reservation: 026-445 2805
Monday - Friday: 9 a.m. - 5:30 p.m.
Saturday: 9.30 am - 3.30 pm
(excluding statutory holidays)

Of course you can also e-mail any questions you may have. Our email address is info@feenstrarijnlijn.nl

If you have an emergency outside office hours, you can reach us at 026-445 2805. You can then be connected to our emergency centre.

Do you want to communicate something about a cruise you made, or do you have a complaint? You can submit this by sending an email to info@feenstrarijnlijn.nl or write a letter and send it to:

Feenstra Rijn Lijn B.V.
Rijnkade 12
6811 HA ARNHEM
The Neterlands