Frequently Asked Questions

You will find below a summary of frequently asked questions divided into various subjects. If your question is not among them please contact your travel agent. Or call us on +31(0) 26445 28 05 or send an e-mail to info@feenstrarijnlijn.nl.

What is actually included in the cruise you've booked?

Included in the passage price:

  • Transport by ship in accordance with the specifications in the sailing schedule
  • Accommodation charges
  • Costs for all meals
  • Coffee/tea at regular times
  • Taxes and other charges during the duration of your stay on board

Not included in the passage price

  • Charges for border documents
  • Supplement for special dietary requirements
  • Personal expenses
  • Taxi Service Direct (only available from The Netherlands)
  • Travel, accident and luggage insurance
  • Cancellation insurance
  • Calamiteitenfonds contribution
  • Excursions unless otherwise stated
  • Embarking the evening before
  • Amendment charges of € 50,00
  • Any applicable fuel surcharges
What insurances should I arrange before my holiday?

Be prepared for the worst and take out good travel and cancellation insurance in advance. Ask your local insurance company for more information.

Are there facilities for the disabled on the ship?

Unfortunately the ships are not always suitable for the disabled. Neither is the crew qualified to deal with special medical services. To comply with all safety regulations we reserve the right to exclude passengers from (further) participation in the holiday. This would only be where a disability might possibly cause a delay in carrying out emergency procedures correctly during an incident. If you have a disability you are required to advise the travel company well in advance.

What happens if there are not enough reservations for my holiday?

A cruise will only take place once the minimum number of participants has been reached. This number is stated below and is also indicated in the brochure, in the price column for the relevant cruise. If a cruise is cancelled, we will inform you:

  • no later than 7 days before departure for cruises of up to 5 days
  • no later than 20 days before departure for cruises of 6 days or longer
When will my travel documents be sent to me?

If you have paid your invoice in full you will receive the necessary travel documents about 8 days before departure. The booking confirmation and the documents will be sent to the lead booker who is responsible for the entire reservation. Haven’t received your travel documents 5 day before departure? Please contact us. Please note that if you have a My Feenstra account you will need to download your documents your self.

Can I cancel my holiday without charge?

Cancelations must always be reported. This is only possible during office hours (Mo. – Fri. 09.00 – 17.30 and Sat. 09.30 – 15.30). Cancellations will be processed in accordance with the guidelines in the ANVR Traveler Terms and our additional conditions. This means that charges will be incurred.

When can I embark?

The time and place of the embarkation will be stated in your travel documents. For the majority of the cruises it is possible to embark from 20:00 the evening before. You can request this when booking. There is a charge of €35 per person including breakfast for this extra night.

There are various ways of travelling to the ship.

Public Transport

You can of course travel to Arnhem by public transport. There are plenty of taxis at the central station to bring you to the quayside. Want to walk to the embarkation point? This will take 30 to 45 minutes depending on where on the quayside the ship is berthed.

Own transport

You can leave your car at the Rozet multi-story car park in the Langstraat 10 in Arnhem during your holiday. Opening times for parking: Sunday to Thursday 06:30 to 23:30, Friday and Saturday 06:30 to 01:00. You can leave the car park 24/7. The costs will be around €15,00 per day (price 2018).

See off

Many of our passengers are waved off by friends and family. Great! They are welcome on board for a cup of coffee. We would like to ask you to limit the no. of people who come to see you off to a maximum off two as we have limited space on board. We hope you understand.

How does a river cruise like this actually work?

Travelling from one interesting place to another without unpacking your suitcase. Doesn’t that sound wonderful? A cruise ship is really a floating hotel. During your holiday we will give you comprehensive information about the places we are visiting and the things you can do there. You eat and drink on board in style. The crew and tour guides will do all they can to make your stay on board as enjoyable as possible. And they will always pay the utmost attention to your requirements.

What does ‘full service’ actually include?

Feenstra Rhine Line’s packages are based on full service on board. This means that in addition to all meals, you will be served tea and coffee, often accompanied by some refreshments. Would you like to know more about the meals? Take a look at the ship information page in our brochure or on the website. During every cruise a Captains- or Farewell Dinner will be served. A special evening where you will be pampered extra, among other things with a delicious glass of wine, offered by your captain. For whatever journey you choose, you will not lack anything on board.

I want a cabin to myself but there are no single cabins available. What now?

Would you like to stay alone in a cabin, but is there no 1-person cabin available? Depending on the ship and deck type, it is possible to reserve a 2-person cabin for 30% to 50% of the costs of the unoccupied location. Two people who book a 3-person cabin pay 35% of the unoccupied space per person.

Can the sailing times change during the holiday?

If there are justifiable reasons, Feenstra Rhine Line, the ship’s captain or his deputy may decide to change the sailing times.

Am I allowed to smoke on board?

There is a total ban on smoking inside all the ships. Smoking on the sundeck is permitted.

Do I need a passport on board?

For all our cruises you need to be in the possession of valid passport, with which you are allowed to travel the countries you will visit during your cruise. Contact your local authorities to inform which documents you need to make the cruise.

How can I pay on board?

This differs per ship. You can find information about this on the relevant ship pages. On board you can pay at least with cash and often with a bank card or credit card. On some ships you can use a kind of card on which all your expenses are credited. At the end of the trip you can pay the total of the expenses aboard those ships in cash, per pin or by credit card. There is no possibility to withdraw money on board. Excursions that in many cases have to be paid in cash. You can inform yourself about this when booking.

I am vegetarian. Will the chef take this into account?

Yes. Dietary requirements such as salt-free, reduced-fat, fat-free, sugar-free and vegetarian are only possible if these are stated as ‘preferences’ when booking. The cost of special diets (about €4 p.p.p.d.) should be paid on board at the end of the holiday. Other diets are only available as ‘essentials’ on presentation of a diet sheet.

I am on a diet. Will the chef take this into account?

Yes. Dietary requirements such as salt-free, reduced-fat, fat-free, sugar-free and vegetarian are only possible if these are stated as ‘preferences’ when booking. The cost of special diets (about €4 p.p.p.d.) should be paid on board at the end of the holiday. Other diets are only available as ‘essentials’ on presentation of a diet sheet.

I have special needs. Where can I notify this?

Special needs can be divided into preferences and essentials. Preferences are simple requests which you should make known when booking. We will try to meet these whenever possible. Essentials are a different matter. In this case your request is so essential that the holiday contract will only be confirmed by us if it can clearly be shown that this request can be met.

Is medical help available on board?

The ship’s crew are not trained for specific medical services.

What will my accommodation be like?

When booking with Feenstra Rhine Line you can request detailed information about your accommodation. We will of course do our very best to meet your wishes and answer all question you might have.

Can I take my walker/walking frame or wheelchair with me on holiday de reis?

The safety of our passengers on board has the highest priority. Even if your mobility is reduced we must be able to guarantee your safety. We therefore have to limit the use of equipment such as walking frames or walkers and wheelchairs. Please state this at the time of booking. Taking your own walker or wheelchair on board must be requested in advance and the numbers are strictly limited. You will need written permission for this.

To make things absolutely clear: the use of a walking frame or wheelchair on board is not permitted. You must be able to board the vessel without using this equipment. You can of course use a walker/wheelchair ashore. These can be rented from us for €5,- You can then use it ashore for the duration of your holiday. You will need to request this when booking.

Will we have to walk far when we go ashore?

We try to moor as close as possible to the centre during the holiday. This depends on the berth that the harbour master allocates to the ship. In some cases, if you have reduced mobility you will need to take a taxi or public transport to the centre.

Is entertainment provided on board?

One of the attractive aspects of a river cruise is that you are not compelled to do anything during the holiday and you can plan things your own way. During the evenings events are organized on board in an informal way. An evening of bingo, karaoke, or a quiz, just to name a few. On the farewell evening there is often live music and often on longer trips a musician will come on board for a pleasant dance evening. During the Easter and theme cruises, there is even live music throughout the entire journey! Also on all cruises of the Rembrandt van Rijn there is live music throughout the journey.

Are there any sports activities on board?

On most vessels you can use the fitness apparatus that you will find on the sun deck. On the Antonio Bellucci and the Salvinia there is a sauna and whirlpool. The Azolla and the Statendam have a small open-air swimming pool on the sun deck.

Are excursions organised during the holiday?

Interesting cities often arise along the rivers, especially in Europe. And they are of course worth a visit. That is why we offer various bus excursions on the way for a beautiful view of the gorgeous nature and the sights. City walks are also regularly organized with the help of a local guide, or you may be able to visit a local wine cellar. You can register on board, but the excursions will only continue if there is sufficient enthusiasm. Also, certain excursions such as bus tours and cruises have a maximum number of participants, so make sure you book on time. Due to delays or other organizational reasons it can sometimes happen that an excursion is changed or canceled.

Might delays occur during the holiday?

During the holiday we will pass through locks or under bridges.  In a few cases we may have to wait at a lock which means the sailing times may be delayed and we will arrive later at our destination.  This may result in modifications to planned excursions and/or visiting times.

Is there WiFi on board?

You can use the WiFi network on all Feenstra vessels free or for a charge. This varies per ship In which country/region the reception is. It’s possible the WiFi signal may be lost in mountainous areas or in locks. This can vary from a few hours to the whole day.

Can pets be taken on board?

Taking pets on board is not permitted.

Various members of the crew have been trained for medical emergencies, but certainly not as nursing staff. In the event of emergency or accident you should contact the emergency services in that particular country.

I take medicine. What should I be aware of?

It frequently happens that misunderstandings occur when prescribing the correct medication abroad. You are advised to arrange for a prescription to be written in French, German or Latin before departure so that any doctor or chemist is certain which medication is involved.

Which phone number can I leave with my family in case of emergency?

During the sailing season our office can be reached out of office hours in very serious circumstances via: +31(0)26445 28 05. You are advised to leave this number with members of your family/acquaintances.